Sign in to your AZAP Laundry account.
24-hour turnaround. FREE pickup & delivery.
Picked up before 2 PM: delivered by 9 PM. Picked up after 2 PM: delivered the next day by 9 AM.
Choose Regular detergent or Hypoallergenic detergent at booking.
Your profile, rewards and orders.
Save your profile, earn rewards, and use points.
Keep your information up to date.
Tell us who you are and where we should pick up your laundry.
Select the pickup window that works best for you.
Select Standard, Express, or Urgent service.
Choose your add-ons, detergent, bags, oversized items, and any special instructions.
Make your laundry experience even better!
Extra softness
and comfort
Fresh scent,
less static
Whiter, brighter
clothes
Extra stain-
fighting boost
Helps kill germs
and bacteria
Natural cleaning
and odor removal
Long-lasting
freshness
Air dry with care
(lay or hang)
Gentle care for delicate items
We use high-quality, trusted brands.
Our standard fresh clean
Gentle on sensitive skin
I will supply my own detergent
Check your details before confirming your pickup.
Your clothes are in good hands. If an eligible item is lost or damaged while in AZAP’s care, we may cover the value of the item up to $50 per order.
Included at no extra cost.
No charge is made at booking. Stripe securely stores your card for this order. After AZAP enters the final laundry weight, the final order total will be charged automatically.
AZAP does not store your full card number.
AZAP Care Protection is included with every eligible order at no additional cost.
If an eligible clothing item is lost or accidentally damaged while in AZAP Laundry Service’s care, AZAP may reimburse the customer for the value of the affected item. The maximum reimbursement under AZAP Care Protection is $50 per order, regardless of the number of affected items.
Loss or damage must be reported within 48 hours of delivery. AZAP may request photos, proof of value, and other reasonable information needed to review the claim.
Normal wear and tear, pre-existing damage or stains, items left in pockets, incorrect or missing care instructions, and personal belongings such as cash, jewelry, electronics, keys, or identification documents are not covered. Items requiring special or professional cleaning that AZAP does not offer may also be excluded.
Approved claims are based on the reasonable value of the eligible lost or damaged item. The customer does not automatically receive $50. $50 is the maximum Care Protection benefit for one order.
AZAP Care Protection is provided as part of AZAP’s laundry service at no additional charge. These terms do not limit any customer rights or AZAP responsibilities that cannot legally be limited under applicable law.
These Terms & Conditions govern use of AZAP Laundry Service, including the customer app, laundry pickup, processing, delivery, payment, communications, rewards, and related services. By placing an order, you agree to these Terms.
You must be at least 18 years old to independently place an order. You are responsible for providing accurate contact, pickup, delivery, laundry-care, and payment information.
Available services, rates, minimum charges, add-ons, and estimated turnaround times are shown in the app. Turnaround times are estimates and may vary because of order size, specialty services, traffic, weather, equipment availability, payment issues, safety concerns, or circumstances outside AZAP's reasonable control.
You must provide a safe and reasonably accessible pickup and delivery location and have permission for AZAP to access the area you designate.
AZAP drivers or authorized personnel may photograph laundry bags at pickup and/or delivery to verify service, bag count or condition, maintain chain-of-custody records, investigate missing or damaged orders, resolve disputes, and prevent fraud. Personnel are instructed to avoid intentionally photographing customers, children, the inside of homes, neighboring property, license plates, or unrelated property unless reasonably necessary for safety or order documentation. Photos are handled under the Privacy Policy.
Please remove cash, jewelry, keys, electronics, identification, medication, valuables, sharp objects, hazardous materials, and other non-laundry items from pockets and bags before pickup.
You are responsible for providing accurate special-care instructions. AZAP may rely on garment-care labels. Fabrics, dyes, trims, adhesives, decorations, age, pre-existing damage, and hidden defects can affect cleaning results. Nothing in these Terms limits rights that cannot legally be waived.
Shoe cleaning and oversized-item services are subject to the rates and turnaround information shown in the app. Shoe materials, adhesives, dyes, soles, finishes, stitching, age, and prior damage can affect results. AZAP does not guarantee restoration to like-new condition.
Per-pound laundry charges are calculated after AZAP receives and weighs the laundry. The final amount can differ from the booking estimate and may include verified weight, selected service, applicable minimum charge, add-ons, oversized items, shoe cleaning, authorized tips, valid discounts or rewards, and other customer-authorized charges.
When you submit an order, you authorize AZAP and its payment processor to securely save the selected payment method for the disclosed purpose. After AZAP receives and weighs your laundry and determines the final order total, you authorize AZAP to automatically charge that saved payment method without requiring you to return to the app and manually submit payment again. AZAP does not store your full card number in its own systems.
If a payment is declined, expired, unavailable, or requires additional authentication, AZAP may ask you to confirm, update, or replace the payment method. Delivery may be delayed until payment is successfully completed.
An order may be canceled while the cancellation option remains available in the app. Cancellation may become unavailable once a driver is on the way or after AZAP has taken custody of the laundry.
Qualifying orders include basic AZAP Care Protection of up to $50 per qualifying order at no additional cost. The $50 amount is a maximum benefit and is not automatically paid for every claim. Claim review may consider item condition, age, reasonable value, proof of value, laundry instructions, cause of loss or damage, and available order documentation. The separate AZAP Care terms shown in the app provide additional details.
Please promptly report missing, damaged, or incorrectly returned items. AZAP may request photographs, receipts when available, item descriptions, proof of value, or other information reasonably necessary to investigate a claim. Pickup photos, delivery photos, bag labels, processing records, order records, and communications may be reviewed.
AZAP may offer rewards subject to eligibility and redemption rules shown in the app. Rewards have no cash value unless expressly stated. AZAP may also operate charitable programs; program descriptions identify the applicable qualifying revenue or donation rules.
AZAP may contact you about pickup, processing, payment, delivery, security, account activity, or customer support through app notifications, email, telephone, text, or in-app messaging where available. Push notifications are optional and can be disabled through the app or your device/browser settings. Disabling notifications does not cancel an order or remove your responsibility to check important order and payment information.
When an order is out for delivery, AZAP may display the assigned driver's live or recently reported location in the customer app. Location information is provided for order-tracking convenience, may refresh periodically, and can be delayed or inaccurate because of device, network, GPS, mapping-service, or operational conditions. It should not be relied upon for emergency, safety, or precise arrival-time purposes.
You are responsible for protecting your login credentials. Customers may initiate account deletion through the app. Certain transaction, tax, payment, fraud-prevention, claim, or legal records may be retained when permitted or required by law.
AZAP does not guarantee uninterrupted operation of the app, website, payment system, notifications, live location, maps, or related technology. Features may be suspended or modified for maintenance, security, technical, legal, or emergency reasons.
To the fullest extent permitted by law, AZAP is not liable for indirect, incidental, special, or consequential damages arising from use of the service. This does not eliminate liability or consumer rights that cannot legally be limited or waived.
These Terms are governed by the laws of the State of California, except where applicable law requires otherwise.
AZAP Laundry Service
Spring Valley, California
azaplaundry.support@gmail.com
(858) 331-2967
This Privacy Policy explains how AZAP Laundry Service collects, uses, shares, stores, and protects information when you use the AZAP customer app, website, booking, customer support, and laundry pickup and delivery services.
Depending on how you use AZAP, we may collect your name, email address, telephone number, pickup and delivery address, account information, customer preferences, order details, laundry weight, service selections, detergent preferences, add-ons, oversized-item and shoe-cleaning requests, laundry instructions, notes, order status, charges, tips, rewards activity, AZAP Care information, and customer-service communications.
AZAP drivers or authorized personnel may photograph laundry bags at pickup and/or delivery. Photos may be associated with your order and used to confirm pickup or delivery, document bag count or condition, maintain chain of custody, investigate missing, damaged, misplaced, or disputed orders, prevent fraud, and provide customer support. Personnel are instructed to avoid intentionally photographing customers, children, home interiors, neighboring properties, license plates, or unrelated persons or property. A photo may incidentally show part of the surrounding pickup or delivery area.
AZAP uses the address you provide to determine service availability, schedule pickup and delivery, provide navigation, assign and manage orders, and complete transportation services. Location-related information may also be processed where necessary for routing, delivery verification, safety, security, or operation of the service.
AZAP uses Stripe or another authorized payment processor to securely process payments. When you provide a card, the payment processor may securely save the payment method for the authorized order and permitted future use. AZAP does not need to store your full card number in its own database. AZAP may retain payment-related references such as processor customer or payment-method identifiers, card brand, last four digits, transaction identifiers, payment status, and payment history.
After AZAP receives and weighs your laundry, the final amount is calculated and the authorized saved payment method may be charged automatically. The final amount may include verified laundry weight, selected service, applicable minimum charge, add-ons, oversized items, shoe cleaning, authorized tips, discounts or rewards, and other customer-authorized charges.
If an automatic payment is declined, unavailable, or requires additional authentication, AZAP may notify you and request confirmation, an updated payment method, or additional action. Delivery may be delayed until required payment is completed.
We may use information to create and manage accounts, accept and process orders, provide pickup and delivery, assign employees and drivers, process laundry, calculate charges, process authorized payments, administer rewards, communicate order updates, provide customer support, verify service, investigate disputes, prevent fraud and abuse, improve and secure the service, maintain business records, and comply with legal obligations.
Authorized AZAP owners, employees, and drivers may access customer information when reasonably necessary for their assigned work. For example, assigned drivers may need a customer's name, address, phone number, order number, and pickup or delivery instructions. Processing employees may need order identifiers, laundry preferences, add-ons, special instructions, bag labels, and processing requirements.
AZAP does not sell customer personal information in exchange for money. We may share information with service providers that support payment processing, hosting, databases, authentication, cloud storage, notifications, communications, mapping, navigation, security, fraud prevention, or application infrastructure; with authorized AZAP personnel as needed to fulfill an order; and when reasonably necessary to comply with law, protect rights or safety, investigate fraud, or respond to a security incident. Current app infrastructure includes Stripe for payment processing and Supabase for functions such as authentication, database, backend, and order services. Mapping features may load content from OpenStreetMap, and customers may choose to open a driver location in Google Maps. These third parties may receive technical information such as IP address, browser/device information, or request details when their services are used, subject to their own privacy practices.
If you choose to enable order notifications, AZAP may collect and store a push-notification subscription associated with your phone number. A push subscription can include a notification endpoint and technical keys or identifiers used to deliver notifications to your device or browser. AZAP uses this information to send order, message, payment, pickup, and delivery alerts. Notification permission is optional and may be revoked through the app or your device/browser settings.
When your order is out for delivery, the customer app may display the assigned driver's live or recently reported location. AZAP processes the driver's location for dispatch, delivery coordination, order tracking, safety, and service verification. The customer app may load a map from OpenStreetMap and may provide a link to open the location in Google Maps. AZAP does not require the customer's precise device location to place a laundry order; customers provide a pickup/delivery address directly.
The app may store limited information on your device or browser, such as recent order references, your phone number for order lookup or notifications, notification preferences, guest-session status, and similar settings needed for app functionality. You can remove local app data through your browser/device controls or by uninstalling/removing the app, although doing so does not automatically delete records retained in AZAP's service systems.
Pickup and delivery photos are operational records used for service verification, security, documentation, dispute resolution, and loss prevention. AZAP retains them only as long as reasonably necessary for those purposes or as otherwise permitted or required by law.
AZAP retains different records for different periods depending on their purpose. Account information may be kept while an account is active; transaction and payment records may be retained for accounting, tax, fraud-prevention, dispute, and legal purposes; order records and messages may be retained for reasonable customer-service and business purposes. Information no longer reasonably necessary may be deleted, anonymized, or securely disposed of unless retention is permitted or required by law.
Customers who create an account may initiate account deletion through the app or visit Request account and data deletion without signing in or reinstalling the app. Email azaplaundry.support@gmail.com with the subject "AZAP account and data deletion request" and the email address or phone number associated with the account. AZAP may verify account ownership before completing the request. Account deletion is intended to delete the account and associated personal information except information AZAP is permitted or required to retain, such as limited transaction, tax, payment, fraud-prevention, dispute, claim, or legal records. Independent payment processors may retain information they are legally required to maintain.
Depending on applicable law, you may have rights to access, correct, delete, or receive information about the handling of your personal information. AZAP may need to verify a request. AZAP will honor applicable California privacy rights and will not discriminate against a customer for exercising legally protected privacy rights.
AZAP customer services are intended for adults. Customers must be at least 18 years old to independently create an account or enter into a laundry-service transaction. AZAP does not knowingly seek to collect information from children for customer laundry-service accounts.
AZAP uses reasonable administrative, technical, and operational safeguards designed to protect customer information. No electronic system can be guaranteed completely secure. Customers should protect their credentials and notify AZAP if they believe an account has been accessed without authorization.
AZAP may update this Privacy Policy as services, technology, business practices, or legal obligations change. The current version will display an updated effective date, and additional notice or consent will be provided where required.
AZAP Laundry Service
Spring Valley, California
azaplaundry.support@gmail.com
(858) 331-2967
AZAP Laundry Service is growing, and we hope to serve your area soon.
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